Copperfield Hill Coronavirus/COVID-19 Information
Prevention Updates & FAQ


Updated: July 2, 2020

We understand you may be concerned about the spread of Coronavirus/COVID-19, especially with the amount of media coverage, and the fact that there are now multiple confirmed cases in senior living communities across the state. We want you to know we are doing everything we can to ensure the safety of our residents, visitors and staff.

Detailed confirmed case information can be found below and will be updated at least weekly. 

We are conducting Point Prevalence Survey testing in accordance with the MDH guidelines.  The most recent test results can be found below and will be updated at least weekly. 

Confirmed Positive Cases in Our Community 

Unfortunately, we have confirmed Coronavirus/COVID-19 cases in our community.  We continue to follow Minnesota Department of Health and Centers for Disease Control guidelines in responding to each confirmed case to ensure all precautions are taken to best protect the health and safety of our residents and staff. 

As a family owned and operated company, we are responding to this as if it is a family member that has been diagnosed, and are dedicated to doing everything in our power to protect, care for and support those who have been diagnosed and their families, as well as all other members of the Copperfield Hill family – our residents and staff. 

Upon learning of the first confirmed case, our response plan was immediately implemented. Our previously identified response team initiated discussions within minutes of receiving the confirmation. We were on the phone with the Minnesota Department of Health within half an hour. Family, staff and residents were informed of the confirmed case within less than twenty-four hours.   We are immensely grateful for the messages of support we have received from family and residents. 

Our top priority now is to mitigate the spread within our community and keep everyone safe and healthy. We are working in collaboration with the Minnesota Department of Health to ensure we are taking all appropriate steps at this time.

The actions we have previously taken, such as strictly limiting visitors, suspending congregate activities and dining, screening everyone entering the building, and daily symptom screening for all residents receiving healthcare services will continue to remain in place. We will be implementing additional measures based upon this new development as recommended by the Minnesota Department of Health.

The senior care industry is particularly vulnerable to COVID-19, and the Department of Health Commissioner Jan Malcolm recently released this statement about senior care communities with a confirmed case of COVID-19: “Being on the list does not mean that the facility is deficient in any way or has done something wrong any more than we would say that there was something done wrong by a family with a household member that has a case. These are our most vulnerable residents...without the care and support of the staff who are working with them, we are going to have an additional crisis on our hands. It’s incumbent on all of us to understand that these facilities are working very hard to protect their residents and their staff, and we continue to work very closely with them to do everything possible to prevent the introduction and spread of the virus. However, with community transmission as it is, we should expect that many facilities will have cases, just as many work settings and families and households around the state have had and will have cases. We know that the risk of COVID-19 is general and widespread across all of our communities and why it is so very important that we practice social distancing and take those other protective measures in all areas of society. We need to be doing everything we can to protect the residents and employees at these facilities in particular." 

Our dedicated caregivers and staff are working tirelessly to prevent serious illnesses while also providing compassionate support and continuing to meet the emotional and health needs of all our residents. We are taking all recommended and necessary measures and doing everything possible to protect the health and wellness of all who live and work here.

While this is a difficult time for our staff, residents and their families, we are honored to stand alongside them as we continue to fight this pandemic, and thank them for their understanding, cooperation, and dedication to standing with us. 

            For media or press inquiries please contact Ashley Fjelstad at 612-670-2448. 

Detailed Case Information

Lodge Building

  • Total Cases: 35 
    • Staff : 10 
    • Resident: 25 
      • Memory Care 16 
      • Assisted Living 9 
  • Of these 35 total cases there have been: 
    • Staff deaths: 0 
    • Resident deaths: 9 
      • Memory Care 8 
      • Assisted Living 1 

 Manor Building: 

  • Total Cases: 7 
  • Staff:  2 
    • Memory Care Staff: 2 
  • Resident: 5
    • Memory Care: 5 
  • Of these total 5 cases there have been:
    • Staff deaths: 0 
    • Resident deaths: 2 

Current Point Prevalence Survey Testing Numbers:

Lodge Building:

  • Residents offered testing: 72 
    • Negative: 72 
    • Positive: 0 
    • Pending: 0 
  • Staff: 52 
    • Negative: 49 
    • Positive: 0 
    • Pending: 0 
    • Tested negative at other facilities: 2 
    • Not tested: 1 (note – staff member off schedule) 

Manor Building: 

  • Memory Care Residents offered testing: 21
    • Positive: 2
    • Negative: 19
  • Staff: 38 
    • Negative: 35 
    • Positive: 2 (Memory Care) 
    • Pending: 0 
    • Tested negative at other facility: 1 


Outdoor Visit Information: 

We are so happy to announce we are conducting outside visits in accordance with guidance from the MDH.  To request an outside visit and to learn more email Mary in the Manor at or call her at 763-225-6914 or email Amber in the Lodge at or call her at 763-533-1268. 

Update on Lifting of the Stay at Home Order & June 1 Gradual Reopening's: 

On May 13, 2020 Governor Walz announced that the Stay at Home Order will expire on May 18, 2020, and be replaced with a Stay Safe MN Order.  As of June 1st, many businesses and restaurants are re-opening subject to strict capacity limitations and subject to many safety protocols.  However, it is crucial to note that, as part of this announcement and gradual re-opening, Governor Walz did not change any restrictions for at risk populations — those over the age of 65 and those with underlying health conditions — which includes all residents at Copperfield Hill. 

The expiration of the Stay at Home Order and June 1st gradual reopening of businesses and restauarants does not change any of the restrictions or policies currently in place at Copperfield Hill regarding social distancing, congregate dining, activities, mask use, or visitor restrictions.  Based upon Governor Walz’s announcements, along with all guidance and information coming from the Minnesota Department of Health, it is unlikely they will be recommending that these restrictions or policies be changed or lifted any time soon. 

We know this is hard to hear, but it is very important for us to clearly communicate that the easing of government restrictions does not apply to us at Copperfield Hill at this time. With the lifting of restrictions, it is very possible  that COVID-19 cases will increase across the state, which makes it even more necessary for us to be diligent in following the restrictions and policies currently in place.  

Just like all members of the Copperfield Hill family - staff, residents, and their loved ones - we look forward to reopening our community, but doing so too soon carries a great risk of catastrophic results, which is why neither the State of Minnesota nor Copperfield Hill is lifting any restrictions in regard to senior housing at this time. 

Q. What action is being taken by Copperfield Hill in response to the Coronavirus/COVID-19 pandemic?
A. We are taking a number of different actions in order to comprehensively address the threat presented by Coronavirus/COVID-19. Specifically:

  • We are reviewing information from the Centers for Disease Control and Prevention, Minnesota Department of Health, senior housing industry leaders and other reputable and fact-based sources on a daily basis. We are updating our action plans as necessary based on this information and recommendations.
  • While this virus is new to us, as senior housing and healthcare providers we have significant experience in handling other contagious diseases such as the flu, and our staff are well-trained in protocols regarding infection control in this regard.
  • Our staff has completed additional training on Coronavirus/COVID-19, as well as refresher training on infection control standards and procedures. Supervisors have increased their presence on the floor to be a resource for staff as well as to monitor infection control protocol. It is long-standing Copperfield Hill policy for all staff receive infection control training annually and for supervisors to continually monitor staff to ensure infection control policies and procedures are being followed.
  • In addition to the infection control policies, procedures and standards that are always in place, we have increased disinfection and have implemented increased/heightened preventative cleaning measures.
  • We have implemented daily monitoring of every resident who receives health care services. This includes a symptom screen, temperature check and oxygen saturation check. Residents who do not pass the screening or are displaying symptoms of COVID-19 will be referred for additional medical evaluation.
  • We have suspended all group activities.  Our staff are doing one on one activities, providing a lot of items for residents to utilize independently, and getting creative with things like hallway bingo and door to door snack delivery.  Photos of what our residents are up to are on our Facebook page! 
  • We have suspended congregate dining and are delivering meals to residents. 
  • Only staff, pre-approved essential visitors, and vendors may enter our communities and everyone must be screened prior to entry. 
  • We are working with our vendors to ensure we have all necessary supplies and are taking a weekly inventory. 
  • We are encouraging residents to practice recommended hand washing practices, to avoid any unnecessary physical contact with others, and to report to staff immediately if they feel ill, or are experiencing respiratory symptoms, fever, runny nose or sore throat.

Q. What about masks? Does Copperfield Hill have any? Who is wearing them and when? 
A. All our staff are wearing masks the entire time they are at work.  We have provided masks to all our Independent Living, Independent with Services and Assisted Living residents as well.  They are asked to wear their mask any time they leave their apartment and any time staff are in their apartment. All visitors to the building must wear a mask. While there is a severe PPE/mask shortage, we have worked extremely hard, and will continue to do so, to ensure we have an adequate mask supply. If you have questions or concerns about masks or PPE usage, please contact our Executive Director. 

Q. What about testing? Who is being tested? Are you testing all residents and staff? 
A. As Coronavirus/COVID-19 continues to dominate the news headlines, both nationwide and here in Minnesota, expanded testing is more and more becoming a major focus point.  As we have since the emergence of this pandemic, we will continue to monitor the information coming out of the CDC, Minnesota Department of Health and leading industry organizations, and will follow the guidance accordingly.  We have been testing symptomatic individuals and are currently in the process of expanding our testing. 

Q. What if I am worried my family member/loved one is ill?
A. It is crucial that you contact Copperfield Hill staff immediately to notify them if your loved one is ill or is experiencing respiratory symptoms, fever, sore throat, new fatigue, change in taste/smell, chills, body aches, or shortness of breath.

Q. Can I visit my family member/loved one?
A. At this time, in keeping with best practices guidance supported by multiple government agencies and senior housing industry experts, we are only allowing essential visits to our community. This means routine social visits are not permitted.  

We are now allowing outside visits!  To request an outside visit and to learn more email Mary in the Manor at or call her at 763-225-6914 or email Amber in the Lodge at or call her at 763-533-1268. 

Anyone wishing to visit our community must contact our Executive Director or Assistant Manager to receive approval prior to visiting. Visitors will be approved on a case-by-case basis.

All visits to our community must take place from 9:00AM – 5:00PM weekdays and 10:00AM – 4:00PM weekends, and all visitors must complete a screening at time of entry.

Everyone entering our community must sanitize their hands at time of entry, wear a mask, and pass a screening.

We apologize in advance for any inconvenience this may cause.


Q. If I am an approved visitor, is there anything else I need to know?
A: Yes. While you may be an approved visitor, you will be screened each time you visit prior to entry.

Even approved visitors are not permitted to visit if they are currently feeling unwell or are experiencing respiratory symptoms, fever, runny nose or sore throat. Further, those who have travelled internationally or domestically via air travel or have been on a cruise ship or live with someone who has in the last 14 days are not permitted to visit. Finally, if you believe you have been exposed to Coronavirus/COVID-19, or have been in an area where there is an outbreak, you will not be permitted to visit.

Please remember that even approved visitors may only visit during 9:00AM – 5:00PM weekdays or 10:00AM –4:00PM weekends.

We strongly recommend that you call ahead of each planned visit to ensure visiting restrictions have not changed.

Q. How should I continue to communicate with my family member/loved one?
A. We strongly encourage you to stay in touch with your family member/loved one by phone, text, email or other means that do not require physical proximity.

Staff are available to assist residents with phone or video calling Monday-Friday 9:00AM – 5:00PM. To schedule staff assistance please contact the Executive Director or Assistant Mangers (see contact information below).

Q. How long will these restrictions be in place?
A. Until we receive guidance from industry leaders and governmental agencies that the restrictions are no longer necessary to ensure resident and staff safety. 

Plans to "re-open" the state and country were discussed by government leaders the week of April 13-17, and these plans have restrictions on senior housing providers being lifted in the final/last phase. Therefore, it is safe to assume the policies and procedures currently in place will remain so for the foreseeable future.

We will communicate any change in this regard to our residents and their family members as we move forward. 

Q. My family member/loved one is seen by an outside health care provider on site, will they still be able to be seen?
A: Yes. If your loved one/family member receives medical care from an outside provider, that provider will be permitted to enter our campus as necessary to provide essential care, but will be subject to screening.

Q. How are you communicating updates? 
A. In addition to posting information on this page, we are sending out at least weekly letters to residents, staff and family members.  This weekly letter is sent out via email to family. If you wish to be added to this list please contact one of our Assistant Managers (contact information below).

Q. What can I do to help?

A. Follow and encourage our residents to follow the visiting restrictions we have put in place.

Stay healthy and prevent spreading germs by following recommended actions: frequent hand washing; avoiding touching eyes, nose and mouth with unwashed hands, cover your mouth and nose with a tissue when coughing or sneezing and dispose all used tissues; avoid contact with people who are ill.

Encourage your loved ones living at Copperfield Hill to follow the policies and guidelines we have put in place.  Please DO NOT encourage your loved one to leave our campus to visit family or friends or for any non-essential purpose.  It puts everyone at risk. 

Please be patient and understanding with our staff during this time. This situation is difficult for them as well and they are working as hard as they can to ensure the safety and well-being of the residents they care so deeply about.

Q. Who can I contact if I have additional questions or concerns?
A. We are always here to discuss any questions or concerns you may have and encourage you to contact us. Our Executive Director at 763-277-1000 or Lodge residents and their family members/representatives may also contact Lodge Assistant Manager Chrissy Olson at 763-277-1013 or Manor residents and their family members/representatives may also contact Manor Assistant Manager Mary Ngeru at 763-225-6914 or All are available during regular business hours. We know that there will still be questions for which we do not have answers, but we are committed to ensuring we respond to all inquires in a timely manner.

Q. Where can I find more information about COVID-19?
A. There are many resources available:
U.S. Centers for Disease Control
Minnesota Department of Health



I have made many friends here. It is close to my church, hospital, clinic, bank and drug store.

-Esther Frokel, Resident

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