Copperfield Hill Coronavirus/COVID-19 Information
Prevention Updates & FAQ

Updated: March 27, 2020

We understand you may be concerned about the spread of Coronavirus/COVID-19, especially with the amount of media coverage, and the fact that there are now multiple confirmed cases in senior living communities across the state. We want you to know we are doing everything we can to ensure the safety of our residents, visitors and staff.  While we do not currently have any cases of Coronavirus/COVID-19 in our community, we are taking action out of an abundance of caution and because Coronavirus/COVID-19 has been shown to disproportionately impact seniors. We are taking steps now to prevent this illness from entering our community, while being positioned to respond quickly and effectively should the need arise. 

Q. What action is being taken by Copperfield Hill in response to the Coronavirus/COVID-19 pandemic?
A. We are taking a number of different actions in order to comprehensively address the threat presented by Coronavirus/COVID-19. Specifically:

  • We are reviewing information from the Centers for Disease Control and Prevention, Minnesota Department of Health, senior housing industry leaders and other reputable and fact-based sources on a daily basis. We are updating our action plans as necessary based on this information and recommendations.
  • While this virus is new to us, as senior housing and healthcare providers we have significant experience in handling other contagious diseases such as the flu, and our staff are well-trained in protocols regarding infection control in this regard.
  • Our staff has completed additional training on Coronavirus/COVID-19, as well as refresher training on infection control standards and procedures. Supervisors have increased their presence on the floor to be a resource for staff as well as to monitor infection control protocol. It is long-standing Copperfield Hill policy for all staff receive infection control training annually and for supervisors to continually monitor staff to ensure infection control policies and procedures are being followed.
  • In addition to the infection control policies, procedures and standards that are always in place, we have increased disinfection and have implemented increased/heightened preventative cleaning measures.
  • We will be implementing additional resident monitoring. Residents with any respiratory symptoms, fever, sore throat or runny nose will be referred for additional medical evaluation.
  • We have suspended all group activities.  Our staff are doing one on one activities, providing a lot of items for residents to utilize independently, and getting creative with things like hallway bingo and door to door snack delivery.  Photos of what our residents are up to are on our Facebook page! 
  • We have suspended congregate dining and are delivering meals to residents. 
  • Only staff, pre-approved essential visitors, and vendors may enter our communities and everyone must be screened prior to entry. 
  • We are working with our vendors to ensure we have all necessary supplies and are taking a weekly inventory. 
  • We are encouraging residents to practice recommended hand washing practices, to avoid any unnecessary physical contact with others, and to report to staff immediately if they feel ill, or are experiencing respiratory symptoms, fever, runny nose or sore throat.

Q. What if I am worried my family member/loved one is ill?
A. It is crucial that you contact Copperfield Hill staff immediately to notify them if your loved one is ill or is experiencing respiratory symptoms, fever, runny nose or sore throat.

Q. Can I visit my family member/loved one?
A. At this time, in keeping with best practices guidance supported by multiple government agencies and senior housing industry experts, we are only allowing essential visits to our community. This means routine social visits are not permitted.

Anyone wishing to visit our community must contact our Executive Director or Assistant Manager to receive approval prior to visiting. Visitors will be approved on a case-by-case basis.

All visits to our community must take place from 9:00AM – 5:00PM weekdays and 10:00AM – 4:00PM weekends, and all visitors must complete a screening at time of entry.

Everyone entering our community must sanitize their hands at time of entry, wear a mask, and pass a screening.

We apologize in advance for any inconvenience this may cause.


Q. If I am an approved visitor, is there anything else I need to know?
A: Yes. While you may be an approved visitor, you will be screened each time you visit prior to entry.

Even approved visitors are not permitted to visit if they are currently feeling unwell or are experiencing respiratory symptoms, fever, runny nose or sore throat. Further, those who have travelled internationally or domestically via air travel or have been on a cruise ship or live with someone who has in the last 14 days are not permitted to visit. Finally, if you believe you have been exposed to Coronavirus/COVID-19, or have been in an area where there is an outbreak, you will not be permitted to visit.

Please remember that even approved visitors may only visit during 9:00AM – 5:00PM weekdays or 10:00AM –4:00PM weekends.

We strongly recommend that you call ahead of each planned visit to ensure visiting restrictions have not changed.

Q. How should I continue to communicate with my family member/loved one?
A. We strongly encourage you to stay in touch with your family member/loved one by phone, text, email or other means that do not require physical proximity.

Staff are available to assist residents with phone or video calling Monday-Friday 9:00AM – 5:00PM. To schedule staff assistance please contact the Executive Director or Assistant Mangers (see contact information below).

Q. How long will these restrictions be in place?
A. Until we receive guidance from industry leaders and governmental agencies that the restrictions are no longer necessary to ensure resident and staff safety. 

Q. My family member/loved one is seen by an outside health care provider on site, will they still be able to be seen?
A: Yes. If your loved one/family member receives medical care from an outside provider, that provider will be permitted to enter our campus as necessary to provide essential care, but will be subject to screening.

Q. How are you communicating updates? 
A. In addition to posting information on this page, we are sending out at least weekly letters to residents, staff and family members.  This weekly letter is sent out via email to family. If you wish to be added to this list please contact one of our Assistant Managers (contact information below).

Q. What can I do to help?

A. Follow and encourage our residents to follow the visiting restrictions we have put in place.

Stay healthy and prevent spreading germs by following recommended actions: frequent hand washing; avoiding touching eyes, nose and mouth with unwashed hands, cover your mouth and nose with a tissue when coughing or sneezing and dispose all used tissues; avoid contact with people who are ill.

Please be patient and understanding with our staff during this time. This situation is difficult for them as well and they are working as hard as they can to ensure the safety and well-being of the residents they care so deeply about.

Q. Who can I contact if I have additional questions or concerns?
A. We are always here to discuss any questions or concerns you may have and encourage you to contact us. Our Executive Director at 763-277-1000 or Lodge residents and their family members/representatives may also contact Lodge Assistant Manager Chrissy Olson at 763-277-1013 or Manor residents and their family members/representatives may also contact Manor Assistant Manager Mary Ngeru at 763-225-6914 or All are available during regular business hours. We know that there will still be questions for which we do not have answers, but we are committed to ensuring we respond to all inquires in a timely manner.

Q. Where can I find more information about COVID-19?
A. There are many resources available:
U.S. Centers for Disease Control
Minnesota Department of Health



Copperfield’s memory care provides the specialized programming, attention and activities specially tailored/designed to fit my mother as an individual.  The staff is very attentive and caring and the activities are wonderful.  It was hard to make the decision to move her to memory care, but the choice wasn’t about me, it was about her, and she is in good hands at Copperfield.

-Tim Jackson, Son of Memory Care Resident

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